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Live chat Email us Service Code: 5293471312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5293471312
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Search for Envy Car Rentals in Hawaii - Oahu Island (honolulu)

Traditional rental companies with physical stores are better

Reviewed: Mon, Jul 17, 2017
About Envy: 6.0 /10
I booked this after seeing good online reviews, and chose a Volvo model, which is a plus. However, this was the most frustrating car rental experience I had across various islands in Hawaii. First, this company, Envy, does not have a physical store; the car was in a parking spot that we had to find ourselves. The location is okay if you're arriving from an international flight, but from an inter-island flight, it's a long walk. The direction signs for picking up the car were also confusing. The first elevator only goes to the 3rd floor, but the instructions only mentioned the 4th floor, which led us to search the building for an elevator that goes to the 4th floor. Even the information desk people couldn’t help. Secondly, if you have a lot of luggage, it’s quite an effort because there is no elevator going to the floor where the car is parked. Thirdly, as I had a lot of luggage, I booked a 7-seater SUV to fold the third row for luggage space. The car I got had a broken seat in the third row that wouldn’t fold down. I called the customer service of the rental platform, and they said they couldn't guarantee the third row could be folded down, which shocked me. Is this like saying they can't guarantee the wheels are round? They pushed me to contact Envy. Envy didn't answer the phone, unlike other companies like Alamo where you can choose a car and reject or change if there's an issue. With Envy, you only get the one car in the spot. I emailed Envy and got an apology but no follow-up. After this, the rental went smoothly, to be fair. For returning the car, you have to follow the route in the email to the parking garage. There's no GPS address, so if you take a wrong turn, it’s quite troublesome. As for another issue, I haven't fixed the overtime parking fee with either Envy or the rental platform.

Relevant Reviews on Envy Airport HNL

Upton Newton

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Reviewed: Fri, Feb 1, 2019
“Honolulu Island Tour”
About Envy: 10.0 /10
Didn't see anyone, but encountered no problems
About QEEQ: 10.0 /10

Jeff DuBois

View more >
Reviewed: Fri, Sep 15, 2017
About Envy: 4.0 /10
The unexpected last-minute changes caught us off guard and disrupted our plans and arrangements.

May Juliana

View more >
Reviewed: Wed, May 31, 2017
“Hawaii Oahu Island Road Trip”
About Envy: 8.0 /10
The car was decent, but the car pick-up instructions were too vague, causing a significant delay in finding the car and wasting a lot of time. I called customer service, but one number said it was not Envy’s hotline, and the other was never answered. As for the drop-off, I couldn’t find the specified parking lot, so I ended up parking in another lot and then explained the situation via email.

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