Great Ocean Road

Didn't get the car

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Waited in line for over an hour, got downgraded without reason, terrible experience. I'll definitely avoid this rental company next time.

The car rental company's service is quite good. When I arrived at the store, the reserved car was unavailable and I had to wait for the platform's customer service to handle the situation.

Great value, great car. Staff inflexible with office hours. Would have been nice to know closing times a little earlier.