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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
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From Chile
+56-226665927
From Colombia
+57-6017940262
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From Mexico
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7522192328
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7522192328
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Melbourne - Penguin Island - Great Ocean Road

Reviewed: Wed, Feb 15, 2017
About Thrifty: 2.0 /10
The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Relevant Reviews on Thrifty MELBOURNE CITY

Vivian Ezekiel

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Reviewed: Thu, Nov 1, 2018
About Thrifty: 6.0 /10
I discovered that the vehicle was downgraded when I arrived at the rental company, and the compensation issue has not been resolved yet.

Vivien Pritt

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Reviewed: Tue, Oct 23, 2018
“Melbourne - Great Ocean Road - Twelve Apostles -”
About Thrifty: 8.0 /10
Polite

Guy Haywood

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Reviewed: Sun, Mar 25, 2018
“Melbourne-Great Ocean Road-Melbourne”
About Thrifty: 10.0 /10
The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.
About QEEQ: 8.0 /10

Frances Browning

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Reviewed: Sat, Mar 3, 2018
“Melbourne - Great Ocean Road - Twelve Apostles - Melbourne”
About Thrifty: 10.0 /10
No need to queue, staff were friendly, and the parking lot was clearly marked.
About QEEQ: 10.0 /10

Michaelia Betsy

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Feb 28, 2018
“Melbourne, Great Ocean Road, Twelve Apostles, Melbourne”
About Thrifty: 4.0 /10
Waited in line for over an hour, got downgraded without reason, terrible experience. I'll definitely avoid this rental company next time.

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