We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.
The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.
We booked a car at a location that wasn't in a busy area, but when we arrived, the office was closed. We had to call a nearby location and then take a cab to pick up the car. Fortunately, it worked out, but it did waste some time.
They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.
About QEEQ:8.0/10
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