The originally booked Mercedes was not available, but we got a free upgrade to a BMW Touring model.

There was no insurance upsell; it was directly added to the bill.

Terrible service attitude, raising prices arbitrarily! Not giving cars unless you pay! Very bad company, do not rent from them.

The store is closed!

Satisfied

The vehicle was in good condition. The pickup location address was incorrect; it was a hotel. The hotel staff, who have probably encountered this situation before, drew us a map to a place far away from there. We then found a note on the door stating that they had moved to Milan's central station, but even people at the station didn't know where it was. After circling back, the entire process took over an hour. Pickup was slow; after completing the paperwork, we waited at least 20 minutes for them to bring the car from the garage to the nearby parking lot. Since we were returning the car to Venice, they charged me an extra day's parking fee of 29 euros. They claimed that this had been explained at the time of pickup, which it hadn't. I consider this a hidden charge and refused to sign the final bill. I had already returned the car, so why should I still pay a parking fee? The cost of returning the car to a different location should have been included in the rental fee.