Self-driving in Phuket

The staff was very friendly and efficient.

Excellent service. There was a minor scratch, and the rental office staff helped handle it without going through insurance, at no extra cost!

Good experience overall, but I booked with full insurance, yet they said I only had basic insurance when picking up the car. Quite confusing.

The car is okay.

Like: Avis counter is located directly outside the baggage claim (if you land in the main terminal). The process was quick and the car was already parked outside ready for us.
Dislike: When leaving, we were going through the other terminal and there were no visible signs about where to return the car. I drove around the airport 3 times until someone directed me to the parking lot. Even after driving into the parking lot, it was difficult to spot the Avis signs and teams. Once I got there, I had to return the car and then return the forms to the counter inside the terminal (which was time consuming and inconvenient). There should be ONE place to return the car and forms, or someone should have done this for me.