I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

It's quite convenient, but there are some differences from domestic services to note. After getting the keys, you need to leave the parking lot within 15 minutes. Make sure to check the fuel gauge when picking up the car, as extra fuel added during drop-off will not be refunded.

We booked a 7-seater petrol car, but at the store, they said there's only a 5-seater electric car. They told us to either use it or come back to the airport the next day to get a 7-seater! Luckily, we were just a family of four, otherwise, it would have been a disaster! Also, the charging stations in the US are all slow chargers. We had to leave it overnight in the parking lot, walk home, and walk back in the morning! Sigh.

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

The car was the same category as booked but with smaller trunk space which wasnt appropriate for us