Alamo Melbourne Tullamarine Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Phoenix Brown

Australia

Reviewed: Tue, Feb 27, 2018

About Alamo: 2.0 /10

The staff at Alamo were much less friendly compared to Hertz and Avis. My husband forgot to bring his own credit card, so we couldn't rent the X5 at all! They said it's a requirement in Victoria that the driver must have their own credit card, and my card wouldn't work either! And yet, when we went to Avis and Hertz, they said there's no issue as long as the credit card holder authorizes the driver and signs an authorization form! I had prepaid all the fees! When I called the rental company, they wouldn't refund my money or let me switch to another car rental company just after six minutes! We lost more than 4,000 RMB! Beware, everyone! Never prepay! Never use Alamo!!!

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Alamo Melbourne Tullamarine Airport

Hardy Malachi

Australia

1 days rental

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jul 6, 2018

About Alamo: 4.0 /10

Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.

C.Franklin

Australia

8 day rental

Economy | Toyota Yaris or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Nov 22, 2023

“A good, comfortable experience.”

About Alamo: 9.0 /10

Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.

About QEEQ: 10.0 /10

Booking was easy, and communication was excellent.

C.Colmenares

Australia

1 days rental

Full Size | Toyota Camry or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 1, 2019

About Alamo: 8.3 /10

I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure

About QEEQ: 8.0 /10

A.Emadzadeh

Australia

1 days rental

Compact | Hyundai i20 or similar

Alamo

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 1, 2019

About Alamo: 9.7 /10

I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car. I wish I knew that they might not have a small car and then I would rent another car.

About QEEQ: 10.0 /10