The car pickup was convenient, and there was no push to purchase insurance. Even with limited English, the process was easy to complete. The staff had a great service attitude.

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?

Hertz is a big company and generally quite good, but make sure to refuel before returning the car because Hertz's fuel prices are twice as high as outside! I reserved a Highlander, but they only gave me a RAV4.

Although I had some reservations about HERTZ pushing me to upgrade the car, to be fair, their service was still pretty good. The wait time in line wasn't long, and while communicating in English wasn't as convenient as in Chinese, I couldn't expect too much while abroad. At pickup, the staff informed me that my reserved Corolla wasn't available and suggested I upgrade to an Audi Q5 by paying extra. I thought it was an additional 18 AUD per day, so I accepted. Later, I found out it was actually 45 AUD per day, totaling 180 AUD for the 4 days. While I was okay with the cost, suggesting a luxury car upgrade immediately did feel a bit pushy. The Q5 was in excellent condition and very new, but there was no manual with the car, making opening the fuel cap a bit challenging. The car was great to drive, and I had no issues, making the rental experience smooth overall. I was in a hurry to leave and didn't have time to argue, so I took the risk and accepted the luxury upgrade. The 3 AUD per day charge for roadside assistance added up to a small amount, and since I realized this after the fact, I won't dwell on it.

Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.

EasyRentCars.com really works ! We'd used it twice for Melbourne & Vancouver, and it really help us find great cars & great service provider.