Las Vegas, Grand Canyon, Antelope Canyon, Yosemite, San Francisco

The deposit refund process was very slow, and nobody ever answered the store's phone. Customer service kept saying they would respond, but they never did.

The process was quick and convenient. They offered additional insurance, but it wasn't mandatory. The cars were 80-90% new with 10,000-20,000 kilometers.

The return time in the order did not match the actual office hours. The office was closed when returning the car, and the parking lot was not in the same building as the office, with no clear instructions or signs. It took an hour to find the office. Once found, they told us to drop the keys and contract into their box to complete the return. However, the system automatically charged $100 for not returning at the specified time. We are currently in negotiation and it's still unclear if we can get the refund. Overall, it was a waste of time and effort, very disappointing!