San Francisco - Highway 1 - Santa Barbara - Los Angeles - Las Vegas - San Francisco

There were many people, and we had to queue up.

Pretty good, but the front desk staff seemed a bit tired and slow with their tasks.

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.

Good service and satisfactory experience.

Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.