Amazing Trip

The female service agent's English accent was very hard to understand. The pickup location was a bit far from the counter and the road was under construction, making it one-way. However, the car pickup was overall smooth. Returning the car in Hamburg was very easy; just follow the airport signs. The drop-off location is a centralized outsourced area. The staff checked the car thoroughly and printed the receipt quickly since the car had no damage.

Received inexplicable charges from the rental company a month and a half after returning the car. Despite repeatedly asking for a detailed billing statement and scanned copies of fines from QEEQ and AVIS, I haven't received a clear response.

The staff had a great attitude. Our English is average, but they patiently explained all the important points to us. The car was in good condition. However, the time taken to freeze the money on my credit card was a bit long. They said it would take 1-2 working days, but it took longer. I hope they can improve on this.

Being late by 20 minutes and charged for an extra day is completely unreasonable

Very friendly and efficient.