Return location address and direction was terrible, not given exact location Parking number which we found out much later, nothing mentioned on our contract.
“Geneva~Bern~Black Forest~Frankfurt~Hamburg: For scenic views, I recommend reversing the route. The c”
About AVIS:8.0/10
The female service agent's English accent was very hard to understand. The pickup location was a bit far from the counter and the road was under construction, making it one-way. However, the car pickup was overall smooth. Returning the car in Hamburg was very easy; just follow the airport signs. The drop-off location is a centralized outsourced area. The staff checked the car thoroughly and printed the receipt quickly since the car had no damage.
Received inexplicable charges from the rental company a month and a half after returning the car. Despite repeatedly asking for a detailed billing statement and scanned copies of fines from QEEQ and AVIS, I haven't received a clear response.
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