Melbourne, Great Ocean Road, Twelve Apostles, Melbourne

There weren't many people in the morning, but each transaction takes some time. It's recommended to arrive half an hour early. The process is simple and efficient.

Very good

The pickup location I chose was 200 meters from the hotel. The staff was very friendly, and they had pre-copied the route map for picking up the car, so it was easy to find the vehicle.

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Brand new car and very easy pick up and drop off process.

Awesome support that's always available in the app chat function whenever I have any question.