ミラノ-トリノ-ジェノヴァ-ピサ-フィレンツェ-ローマ

Before picking up the car, I checked the store's reviews and saw many negative comments. It was indeed worrying, but fortunately, the car rental and return process went smoothly this time.

Picked up the car at AVIS in Milan Train Station and was told a deposit was required. Ended up being charged 850 Euros more for a 14-day rental. Prepaid 10,500 RMB before the rental and eventually was charged 2,200 Euros and over 17,000 RMB. This is outrageous and I strongly protest. Additionally, the originally booked SUV was replaced with a VW CC sports car. No refund was given for the price difference. I request assistance from the rental company to resolve this matter.

I have rented cars overseas many times through QEEQ, and this time with AVIS in Milan, Italy was the worst experience ever!! They claimed the car I booked was unavailable and forced me to upgrade to a larger car at an additional cost. There was no effort to coordinate or provide an alternative. You either paid for the upgrade or had your reservation cancelled! Due to my fixed itinerary, I had to pay an extra €25 per day, totaling €150 for 7 days. They initially charged €200 on my card, and when I asked why, the AVIS staff feigned ignorance and said it was the system's fault. Additionally, the service at AVIS was terrible, with rude and unhelpful staff who had poor English skills. If I didn't want to pay more, they simply ignored me. The AVIS location at Milan Central Station was very hard to find, hidden in a corner. After waiting in line for over an hour with five people ahead of me, they had the audacity to say I was late! After finally completing the paperwork, I had to walk 15-20 minutes to the pick-up point, which was a difficult-to-find underground garage. When I arrived, I saw several Audi A1s, the car I initially booked, sitting unused. Yet the counter said none were available. Even the staff at the pick-up point were confused as to why I couldn't use one of these cars. Having already paid, I was left with no choice but to comply. I was in a hurry and felt coerced into spending more. After 7 days, I returned the car in Florence at a combined location with a gas station. No AVIS staff were present, and the gas station attendant had to check the car for me over the phone, confirming all was fine and letting me leave. I asked for a receipt or an email confirmation, but was told it would be sent later, which never happened. Three days after returning the car, I was mysteriously charged around €800 on my credit card! I immediately contacted QEEQ customer service, who acknowledged my problem and informed me that the Italian staff hadn't started working on it yet. It took over a week to get a response, explaining that the €800 was a security deposit that should have been charged at the beginning but was instead charged after I returned the vehicle. AVIS later revoked the authorization. Regarding the forced upgrade charges, AVIS claimed I was late and thus no similar cars were available. I pointed out their slow service, where it took one and a half hours to process five people with just one working counter. While in line, I had tried to explain my situation but was rudely asked to leave and wait outside! After some coordination, they refunded €60, which had been overcharged for fuel. However, no further explanation was provided. This was the most disappointing overseas car rental experience, especially from a large company like AVIS. They were deceptive and coercive. I will never choose AVIS again! Beware of AVIS in Italy! This experience was extremely poor!!

When we called at 8 PM, there was no answer and we couldn't cancel our order. The next day, we couldn't use our order either.

The vehicle was in good condition. The pickup location address was incorrect; it was a hotel. The hotel staff, who have probably encountered this situation before, drew us a map to a place far away from there. We then found a note on the door stating that they had moved to Milan's central station, but even people at the station didn't know where it was. After circling back, the entire process took over an hour. Pickup was slow; after completing the paperwork, we waited at least 20 minutes for them to bring the car from the garage to the nearby parking lot. Since we were returning the car to Venice, they charged me an extra day's parking fee of 29 euros. They claimed that this had been explained at the time of pickup, which it hadn't. I consider this a hidden charge and refused to sign the final bill. I had already returned the car, so why should I still pay a parking fee? The cost of returning the car to a different location should have been included in the rental fee.