Average. There were a lot of people in line, and I had to wait an extra half hour to pick up the car. The discounted car I booked wasn't available. Next time I'll arrive earlier.

Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.

AVIS has many branches, most airports have one, so it's very convenient. Returning the car is easy; just park it in the designated area and drop off the key. But make sure to return it with a full tank. They will try to sell you insurance similar to a no-deductible policy. If you've already bought full coverage insurance from your home country, you don’t need it. Otherwise, it’s smarter to buy it, as you might encounter wildlife like kangaroos on the Great Ocean Road.

There was huge queue when we arrived. However i could pick up the car by the time of my luggage came out. When we drop off the keys, also there was huge queue. Drop off box was on the counter so no problem.

Price drop protection is great idea

Like: Paid less but got the same service and value as Avis online booking