California Highway 1

Pick-up in San Francisco was smooth with no upselling. Received the invoice just minutes after returning the car in Los Angeles, which included an additional $18 for toll fees. The deposit was canceled within a few days. Very good service.

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

Service is good and the process is relatively fast, though we waited in line for a short while because there were many people renting cars.

The reserved Taurus was not available, and they didn't upgrade, giving me a cheaper Azera instead. I filled the tank before returning, but they still charged a 200 fuel fee.

Very good