Hertz CALGARY INT'L AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Wanda Copperfield

Canada

Reviewed: Sun, Oct 9, 2016

About Hertz: 2.0 /10

When picking up the car, I was told they didn't have the reserved model or any similar ones. It's bizarre; how can you take reservations without having the cars? I don't know if it was a website glitch or a rental company issue. Without upgrading, I would have had to take a smaller car. For safety reasons, I upgraded to a Toyota Camry, which ended up costing more than booking an SUV online. The car had 60,000 kilometers on it, which isn't too much, but it was hard to drive, making sputtering noises, and the steering wheel vibrated constantly, making me worry it might break down. It was a very unpleasant car rental experience.

1 days rental

Relevant Reviews on Hertz CALGARY INT'L AP

Mona Lou(ie)

Canada

1 days rental

Reviewed: Mon, Oct 29, 2018

About Hertz: 6.0 /10

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

Novia Springhall

Canada

1 days rental

Reviewed: Tue, Jan 10, 2017

About Hertz: 10.0 /10

Picking up the car at the airport was very convenient, the car was in excellent condition, and the service was great. Renting the car for a week was very cost-effective. The only issue was that the car return location in Vancouver was in the underground garage of a building, and the HERTZ sign was very small, which caused some trouble as we had to circle around the building once.

About QEEQ: 10.0 /10

Blair Ramsden

Canada

1 days rental

Reviewed: Tue, Jul 25, 2017

About Hertz: 10.0 /10

The staff at the front desk were nice when we picked up the car. The service was excellent. Returning the car was also simple. The staff in the parking lot checked for issues and confirmed the gas tank was full. They printed the receipt and we were able to leave.

About QEEQ: 10.0 /10