We arrived at the counter at 6 AM, but had to wait until they started working at 6:30 AM.

The charges were unclear and there were duplicate charges. This is also a problem with the car rental platform, as it showed that all fees except the deposit had been collected. However, upon arrival at the car rental company, I was charged an additional 470 euros for an order that included insurance costing over 1,000 yuan. Very frustrating. I advise against using such rental intermediaries; they are deceptive. Next time I travel abroad, I'd prefer to rent a car directly at the rental site or book through the car rental company's official website. While the prices might appear higher, the total cost is actually clearer and often cheaper. This was an expensive lesson learned.

I have confidence in my driving skills, so I only purchased basic insurance. However, I was required to pay a fee of €143.37 when picking up the car. The staff explicitly told me this was a deposit. When I mentioned that other car rental companies usually require a deposit of €1000-1500, the staff said: 'We only require this much.' During the entire rental period, there were no accidents. However, I received an email stating that there was a scratch on the bumper, with a repair estimate of €170. If I accept the charge, they will deduct it from the deposit, and the rest will be waived. If not, they will charge the full repair cost later. This whole situation is filled with doubts, it seems that this rental company sets a trap for unsuspecting customers. Moreover, the said scratch is on the black plastic part of the bumper, and they did not provide a complete picture of the front of the car, only general and paint-damage photographs as we usually take.

The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !

Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???