次回は必ずレンタカー会社の全額保険に加入します。少し高いですが、心配しなくて済むので。

野尻さん

Germany

Reviewed: Wed, Aug 16, 2017

About Europcar: 4.0 /10

レンタカー会社の女性スタッフの態度が非常に悪く、とても不愉快でした。2台の車を借りたため、2つの番号を取得しました。家族で英語ができるのは私だけだったので、彼女に2つの番号を一緒に処理できないかと相談しましたが、同意しませんでした。その後、同僚が次の番号を呼んだので、状況を説明しに行き、同僚が彼女に話してようやく渋々同意しました。人が多かったので、彼女が私の番号を処理しても次の番号をすぐに呼ぶのには変わりがないのに、何が問題だったのか理解できません。そのため、約1時間遅れてしまい、車があるかどうかわからないと言われました。高額で借りたパサートの自動旅行版2台が、スコダとオペルの旅行車に変更されてしまいました。格下げされたのに、アップグレードと言われて非常に腹立たしいです。車を受け取って初めて気付き、戻って彼女と再び争う気力もなく、非常に腹が立ちました。だからEuropcarには非常に悪い印象を持っています。

Volkswagen Passat Estate or similar

A 15-day rental of 1 people

Relevant Reviews on Europcar MUNICH AIRPORT

Deirdre Bartlett

Germany

1 days rental

Reviewed: Mon, Jul 29, 2024

About Europcar: 10.0 /10

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

About QEEQ: 10.0 /10

Ansel Blume

Germany

1 days rental

Reviewed: Tue, Jul 24, 2018

“Munich-Regensburg-Neuschwanstein Castle-Königssee-Vienna-Munich”

About Europcar: 4.0 /10

The rental cost did not match the amount shown at drop-off, being about 30 euros higher. The actual charge was significantly higher than shown at drop-off, around 40 euros more, which was very disappointing.

Marcus Grantham

Germany

1 days rental

Reviewed: Tue, Oct 31, 2017

“Munich ~ Fussen ~ Zugspitze ~ Munich”

About Europcar: 4.0 /10

There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.

About QEEQ: 8.0 /10

SAUD

Germany

15 day rental

Compact | Opel Crossland or similar

Reviewed: Tue, Aug 9, 2022

“Great experience. Will definitely book again if I find a great deal as usual.”

About Europcar: 9.0 /10

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

About QEEQ: 10.0 /10

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.