I was really disatisfied and refused to take the car once the price quoted was not what I had agreed

This is a scam company. I've never seen a rental company that gives customers a car with over 80,000 miles and various issues. Terrible cars, terrible company. They charge a $2000 deposit, which is unprecedented in the US! They make random charges, have unreasonable terms, and I regret not checking their reviews before renting. Almost all reviews are negative. If the rental platform continues to offer this company's products, more people will be scammed!

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi

If it is going to operate out of a major airport, it needs to adjust it hours. No one answered the phone, and there was no shuttle to the business. I had to rent from another company at the airport.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.