The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.

They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.

Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.

The personnel at Europcar were super helpful and informative.

Got a really nice, new car from Europcar (Ford Fiesta) with a navigation. They informed me well about the returnal.

Easy website, good prices