The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

Pretty good, but when will my deposit be refunded?

The Kuga with over 30,000 kilometers had a damage that I discovered myself. I promptly informed the staff, otherwise it might have led to issues.

I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.

I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.