Paid in Full but Didn't Get the Car! Unpleasant Trip

Big company, trustworthy

The service standards are acceptable.

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Quick response from easyrentcars on booking. I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.

We didn’t get what we expected , we wanted to drive a 500 or similar , and we got a panda due to availability

Generally good but having to fill out or wait to have all my data put into the hertz system is slow. Should be able to do it all (most) online and simply show some id, signs a already printed out sheet and be on my way

Go deal and looking to use them again for my new rental