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+81 3-4578-4029
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+56-226665927
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+57-6017940262
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2665793312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2665793312
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First Unpleasant Car Rental Experience

Reviewed: Wed, Aug 23, 2017
About ACE Rental Cars: 2.0 /10
1. As of today, August 23, 2017, it has been 30 days since I returned from Australia and I still haven't received my deposit back! 2. I was charged 50 AUD for a late return until 8:00 PM. We arrived at the designated drop-off location at 6:40 PM, but no one was there until 8:10 PM. The office was closed and we tried calling the contact number for over an hour with no response. In the end, we had no choice but to ask Zuzuche to contact Hertz (found out online that the company is a subsidiary of Hertz) to change the return location to the airport Hertz office. We almost missed our flight!

Relevant Reviews on ACE Rental Cars Melbourne Airport

Doreen Barrie

View more >
Reviewed: Tue, Aug 22, 2017
“I will never use ACE's rental service again”
About ACE Rental Cars: 2.0 /10
Our flight was delayed, and we arrived in Melbourne at 5:10 PM. When I called the customer service center, they said there would be no service after 5 PM and I had to take a taxi to their office. When I arrived at their office, everyone had left, and I couldn't pick up the car! I spent $37 AUD from the airport to their office. In the end, I had to go back to the airport and rent another car from a different rental company. This company is terrible! They have no sense of customer service!

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