Overall pretty good, pickup and drop-off were very fast.

This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal. 2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.

Very efficient and extremely attentive service

Received a 100 yuan fee after returning