Very satisfied with the overall service process.

Lack of Chinese pickup guide. Picking up the car at the counter required a deposit of more than $250, which is more expensive than other companies. Upon actual car pickup, I was notified to pay an additional traffic accident insurance fee, similar to mandatory liability insurance in China. Returning the car was very convenient. The car I received had an issue with the wiper blade. I initially planned to contact the rental company to replace it, but later fixed it manually myself, which took an hour. The main reason was the previously replaced wiper blade was not installed properly. The Dodge Caravan 7-seater, when the rear three seats were folded down, had a large luggage space. After using it for over ten days, I wanted to extend the rental period, but the rental company had no cars available. The rental staff recommended renting from the adjacent Sixt company, where I successfully rented a full-size Chevrolet SUV for a day.

Whole experience first class

Whole experience first class

Like: I got a differernt car than I reserved, but it was excellent. The people were very friendly.
Dislike: I did not like paying for a taxi to take us to the other lot. Why cant Enterprise run a shuttle to the lot or pay for the taxi fee?

Dislike: Seemed like a high price to drop off in another location.