When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

The staff was very friendly and enthusiastic, especially the gentleman who helped with the car return. He was exceptionally good.

Convenient and efficient service

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.