The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

We picked up the car at Las Vegas airport. A shuttle bus took us to the rental center where Alamo is located on the left as you enter. The staff asked a few simple questions like whether we needed a full tank of gas or insurance. After confirming our preferences, they quickly processed the paperwork. We then proceeded to choose a car and at the exit, our driving license was checked, and we handed over the pick-up slip issued at the counter. We started our Western USA trip in a Dodge Journey. For the return, we used Google Maps to navigate to the rental center. Upon arrival, we easily spotted the large return signs directing us to the Alamo return area. An enthusiastic employee waved us into a designated spot for inspection. We had already cleaned out our personal belongings from the car, and the return process was completed in three minutes. In summary, renting from Alamo was quick and convenient with no aggressive insurance upselling, and the service was excellent. We will choose Alamo again next time.

The store's service attitude and efficiency were excellent, but they didn't have the 4WD Grand Cherokee I booked, only a similar 2WD vehicle. Upgrading to another model would have cost an additional $75 per day, which made my trip difficult, especially since my itinerary involved mountain roads and canyons, particularly in winter. Driving a 2WD vehicle in heavy snow on mountain highways at night worried me and reduced the enjoyment of my drive. I hope the rental company can work with partners to reduce discrepancies between bookings and actual vehicles provided. Online, it stated 4WD, but at the store, they offered three 2WD models, and upgrading cost extra. If it's similar, it should still be 4WD based on my travel requirements. I've rented from this site four times, and the first three were very satisfactory. This time posed significant risks. Additionally, I bought the super all-inclusive insurance and showed the English explanation to the store staff, informing them I'd already purchased it. However, the staff insisted that it did not cover roadside assistance, glass, or chassis insurance and required me to sign a document stating I'd be fully responsible for any incidents requiring roadside assistance at $200 per mile for towing. I refused to add any more coverage as per the pre-rental instructions, and the staff eventually relented.

The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!

Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.