Delays and frustration over debit card

Satisfied

The store's service attitude and efficiency were excellent, but they didn't have the 4WD Grand Cherokee I booked, only a similar 2WD vehicle. Upgrading to another model would have cost an additional $75 per day, which made my trip difficult, especially since my itinerary involved mountain roads and canyons, particularly in winter. Driving a 2WD vehicle in heavy snow on mountain highways at night worried me and reduced the enjoyment of my drive. I hope the rental company can work with partners to reduce discrepancies between bookings and actual vehicles provided. Online, it stated 4WD, but at the store, they offered three 2WD models, and upgrading cost extra. If it's similar, it should still be 4WD based on my travel requirements. I've rented from this site four times, and the first three were very satisfactory. This time posed significant risks. Additionally, I bought the super all-inclusive insurance and showed the English explanation to the store staff, informing them I'd already purchased it. However, the staff insisted that it did not cover roadside assistance, glass, or chassis insurance and required me to sign a document stating I'd be fully responsible for any incidents requiring roadside assistance at $200 per mile for towing. I refused to add any more coverage as per the pre-rental instructions, and the staff eventually relented.

Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.

There are plenty of shuttle buses, so there's almost no wait. However, the counter staff will still try to upsell some additional services. There's a wide selection of cars in the chosen category. Haven't tried the self-service yet.

This seems to be the most popular car rental company since its line had the most people. However, they are very efficient, and it didn't take long to get served.