New York - Syracuse - Niagara Falls - Buffalo - Ithaca - New York

The rental staff had a very bad attitude. The car provided was not the one we originally booked, and they didn't explain how to use the in-car e-toll system. We only found out halfway through the trip that we could use it for toll roads. We weren't advised to check the car upon pickup, and there was no inspection result on the form. This led to a dispute when returning the car as they claimed we didn't meet the fuel tank standard and charged us over fifty dollars for refueling. The staff at return also had a poor attitude and kept saying, 'I didn't rent the car to you, someone else did.'

Very satisfied

Waited for three hours and still had to pay extra.

Because of the extra luggage, we upgraded to a Ford 7-seater for an additional $40 per day. The car was in good condition, and the navigation system synced automatically with my Apple phone. It was an excellent driving experience.