The instructions were quite clear, and the pick-up and drop-off process was straightforward and quick. The 'overtime service fee' charged at pick-up was proactively refunded during drop-off, which deserves praise.

Average

Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle.

The staff are very friendly and helpful. The car was in good condition, definitely going to book again.

Cheapest price available. Ease of booking... everything went smooth and perfect

The whole service from the car provider (Europecar in Luxor -Hurganda specifically-) was amazing and professional. No up sell of insurance was made and my pre-deposit authorization was released in just three days.