Trip to the Western USA

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Not bad. Although the model we booked was unavailable, they gave us a Malibu instead, which was a bit small. But the car was still good, just not great for uphill driving. Returning the car was extremely easy.

Pretty good, no extra charges.

The store is located inside the airport terminal, and car pickup is in the airport parking lot. Very convenient.

Rented a car at Salt Lake City Airport. The directions were very clear, there weren't many people, and the process was quick and easy.