Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Satisfactory

I’ve mentioned this twice already in my chats with your online customer service.

Additional driver fee is very high, the store doesn't remind you, and the website is not clear

I had already selected the dates and received a quote when booking online, but during checkout I was told that because my rental period was less than a week, I couldn't get that price. The final cost was over $60 more than the quoted price. Also, I don't understand why Ford Focus and Chevrolet Spark are categorized in the same series when they are clearly different in size. In the end, I got a Chevrolet Spark, a very small car, which made me unhappy.