Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

Excellent

the car was dirty outside. Usually I get clean cars from them. I knew that they will charge 45 euro for pick-up after 11pm, but this is not written in the contract or in any case I didn't find it anywhere. it should be clarified

Carefully check in absolute details your vehicle conditions upon pickup, as at the return they will look for ANY paint scratch which was not documented. They did find very light scratches made by vegetation on the car which hard to spot and not noted on the original contract, luckily I had pictures of all the car body parts and could show them it was present. I suggest you heavily document the car condition using the same method, they have little leniency on ANY damage

Just great !

I booked a small car and was given a medium sized one but was not charged extra.Would have preferred small car.

Very good and got a price drop too