Linköping, Gothenburg, Tranås

Average, because the self-service doesn't accept Chinese passports. Customer service had a poor attitude.

Satisfied with the car pickup

The store is not big, but the car rental process is self-service using machines. It was the first time I encountered this in all my global car rentals. However, I had some issues—the Chinese driver's license and the Zuzuche white translation paper could not be fed into the scanner. At this point, a staff member came out from behind a rolling door to help me, but we couldn't solve the problem because our document size was too big. He ended up using some document to substitute, which finally resolved the issue. There was another problem during payment; they didn’t accept cash, only credit cards. I asked why they didn't make this clear when I booked the car, and they apologized but still wouldn’t accept cash. I had to use a credit card to pay. The Swedish Krona I exchanged was a niche currency, making it even more cumbersome. I hope Zuzuche and the rental car company can inform customers about this in advance.

Great service. The ignition had an issue, but the rental location had a repair workshop and fixed it immediately.

The car was in superb condition. There was confusion at pick up whereby the infant car seat provided was for a toddler rather than a baby, and at midnight there was no one there to help install the correct seat so we had no isofix or anything for the length of the stay. Also inconvenience at midnight with a tired baby and child to try and work out what to do. However that was the only issue.