Departing from San Francisco to Los Angeles via Highway 1 and S101

Overall satisfied

Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.

Very satisfied

High cost performance.

The details of the full fuel option (full tank service) were not clearly explained when picking up the car. They said if the fuel wasn't used up when returning the car, we would get a refund. However, when we returned the car at the destination, there was no refund. Contacting customer service didn't help either. It's a lesson learned: don't pay any fees at pickup.