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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5614441314
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5614441314
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Reviewed: Mon, Sep 25, 2017
About Europcar: 8.0 /10
Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!

Relevant Reviews on Europcar FRANKFURT AP T2 24H VIA FRAT01

Gary Tom

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Reviewed: Tue, Feb 27, 2024
About Europcar: 6.0 /10
In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.

Gail Benjamin

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Reviewed: Wed, Oct 10, 2018
“Southern Germany (Frankfurt-Nuremberg-Munich-Königssee-Neuschwanstein Castle-Stuttgart-Heidelberg-Fr”
About Europcar: 10.0 /10
I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).

Zero Bulwer

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Reviewed: Wed, Dec 21, 2016
“Driving from Germany to Switzerland”
About Europcar: 10.0 /10
Very good
About QEEQ: 10.0 /10

Louis Barney

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Reviewed: Mon, Nov 27, 2017
“Romantic Trip from Frankfurt to Munich, Highly Recommended”
About Europcar: 8.0 /10
They still charged me over 60 euros for the additional driver fee
About QEEQ: 10.0 /10

Faisal

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Mini Van | VolksWagen Touran or similar
Reviewed: Fri, Feb 14, 2020
About Europcar: 8.7 /10
The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.
About QEEQ: 10.0 /10

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