Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.

The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.

I haven't used Europcar for a long time, but overall it was very good. The service was efficient and friendly.

Although I tried to pick up the car early, the child seat wasn't suitable, and I had to wait over two hours.

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).