Frankfurt-Heidelberg-Trier

The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.

The queue was very slow and the service attitude was stiff. The only pleasant surprise was a free upgrade to a Jaguar XF, and this car had only 7000+ kilometers on it. Picking up the car was quite smooth once we got the keys at the counter.

Fairly convenient, and the pickup and drop-off service was satisfactory. Next time, I'll rent a larger car. The back seat is uncomfortable for three people on long trips.

The car was great, very new. The service was also quite satisfactory.