Counter staff could not speak much English so translation app useful.

Very satisfied, communication in English was okay

They managed the queue well, explained the rules clearly, and the procedures were not complicated. They were also patient in answering questions.

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.

流れ作業の様な手続きでした。良くも悪くもない感じです。