Hertz PALERMO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Quintina Armstrong

Italy

Reviewed: Tue, Oct 10, 2017

About Hertz: 2.0 /10

I rented a car from Thrifty, and the return process was extremely frustrating. It took from 3:30 PM until 7:49 PM to finalize it! Due to an incorrect return location provided by the rental service (I've already contacted their customer support to resolve this), our plan to return the car in the city center was redirected to an IKEA location even further than the airport. So we decided to compromise and head to the airport. The first time we went to the airport, the Thrifty staff said this was not the designated return location and we would need to pay an extra 55 euros. We were confused, but since we had some time left, we decided to look for the IKEA return location. After wandering in the dark and failing to find it, we returned to the airport ready to pay the extra 55 euros. Fortunately, a different staff member helped us and didn't charge us the extra fee. However, by that time it was too late to refuel the car ourselves, resulting in an additional 50-euro cost!

1 days rental

Relevant Reviews on Hertz PALERMO AP

Uriah Hemingway

Italy

1 days rental

Reviewed: Sat, Aug 17, 2019

About Hertz: 8.0 /10

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

Olivia Jeremiah

Italy

1 days rental

Reviewed: Fri, Oct 8, 2021

About Hertz: 10.0 /10

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

About QEEQ: 10.0 /10

Isabel Jim

Italy

1 days rental

Reviewed: Sun, Nov 11, 2018

About Hertz: 10.0 /10

If you understand Italian, you can experience excellent service. Their English is average.

About QEEQ: 10.0 /10

Boyd Nichol(s)

Italy

1 days rental

Reviewed: Mon, Jul 31, 2017

About Hertz: 2.0 /10

Due to language barriers, we were inexplicably given a Ford Focus. There was noticeable damage to the car exterior, but the staff had us sign the form stating the car was in good condition before we noticed it. Though we weren't charged for it, we still felt deceived. Our bill did not match the one we received from QEEQ. We suspect we were overcharged, as Thrifty's bill was over 100 euros higher, allegedly due to taxes according to the staff, which is outrageous. While driving, the dashboard showed a tire pressure warning, but we found nothing unusual when we checked. When returning the car, the staff pointed out a random mark on one of the tires and charged us 160 euros for tire replacement. We really felt scammed, it was absurd.