From Palermo to Catania

Due to language barriers, we were inexplicably given a Ford Focus. There was noticeable damage to the car exterior, but the staff had us sign the form stating the car was in good condition before we noticed it. Though we weren't charged for it, we still felt deceived. Our bill did not match the one we received from QEEQ. We suspect we were overcharged, as Thrifty's bill was over 100 euros higher, allegedly due to taxes according to the staff, which is outrageous. While driving, the dashboard showed a tire pressure warning, but we found nothing unusual when we checked. When returning the car, the staff pointed out a random mark on one of the tires and charged us 160 euros for tire replacement. We really felt scammed, it was absurd.