Around Sicily

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

Incorrect fuel information leads to a bad experience for customers

The lady at the store was very friendly and specifically suggested a route for our return to make it easier to refuel before dropping off the car. She also pointed out that since we had already purchased full insurance through QEEQ, we didn't need to buy any additional coverage. The staff was very polite during the car exchange, the whole process was smooth, and there were no issues.

Due to language barriers, we were inexplicably given a Ford Focus. There was noticeable damage to the car exterior, but the staff had us sign the form stating the car was in good condition before we noticed it. Though we weren't charged for it, we still felt deceived. Our bill did not match the one we received from QEEQ. We suspect we were overcharged, as Thrifty's bill was over 100 euros higher, allegedly due to taxes according to the staff, which is outrageous. While driving, the dashboard showed a tire pressure warning, but we found nothing unusual when we checked. When returning the car, the staff pointed out a random mark on one of the tires and charged us 160 euros for tire replacement. We really felt scammed, it was absurd.