Melbourne - Great Ocean Road

Harlan Isaiah

Australia

Reviewed: Thu, Feb 22, 2018

About Europcar: 2.0 /10

The reserved car model was unavailable, and Europcar downgraded us to a different car. Communication with customer service was futile. We waited nearly two hours with hungry children. It's unclear if it was discrimination against Chinese people or just poor service from the rental company. The experience was extremely disappointing!

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

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Richard Wesley

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Aug 20, 2017

“Even More Convenient Than I Thought”

About Europcar: 8.0 /10

Car pickup was pretty easy; it's my first time renting a car abroad.

About QEEQ: 8.0 /10

Grover Gabriel

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Feb 4, 2017

“Great Ocean Road”

About Europcar: 6.0 /10

Everything went smoothly overall. The car's condition was okay, but it wasn't the model I originally booked.

Australia

1 days rental

Full Size | Holden Commodore or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 28, 2020

“Overall good car rental experience but could have been improved by less time to pickup”

About Europcar: 8.3 /10

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

About QEEQ: 8.0 /10

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.