Picked up car in Cancun, then went to Chichen Itza, Tulum, Playa del Carmen, and finally Cancun. Bad

Douglas Bunyan

Mexico

Reviewed: Sat, Oct 14, 2017

About Thrifty: 2.0 /10

It's MEX car rental company. Very poor service. There was no one at the airport counter and no signs to contact or inform us. Had to ask several people and walked to the rental point ourselves. Got a car with a broken tail light, we complained about the safety and asked for a replacement. The staff said the broken tail light was no problem and it was the only car available. They offered an upgrade for an extra charge. We declined, Zuzuche intervened but to no avail. Finally, got another car, but the rear tire was flat, had to drive off to inflate it. Then they brought us another car of the same model. Took an hour to get the car and we were the only customers at the office. Rented many times with Zuzuche, this was the worst experience ever!!!

1 days rental

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Harlan Law

Mexico

1 days rental

Reviewed: Mon, Feb 26, 2018

“Cancun - Chichen Itza - Tulum”

About Thrifty: 2.0 /10

There were a lot of people, and the process was very slow. We landed at 3 PM and waited 40 minutes for the shuttle to take us from T4 to T2. During this time, other companies' shuttles came 4 or 5 times. When we arrived at the rental point, there were 7 or 8 people in line in front of us. It took me a whole hour to get through the process, and then I had to wait another half hour outside to get the car. Because of this, we didn't reach our destination until 8 PM, missing the evening activities.

Denise Robin

Mexico

1 days rental

Reviewed: Mon, Jun 12, 2017

“Confidential.”

About Thrifty: 2.0 /10

Terrible service. There were no staff at the airport rental counter or bus station. The car we booked was not available, and they didn't offer an upgrade, we had to settle for a downgraded vehicle. When our booked car finally arrived, we had to drive back to exchange it ourselves, which was a huge waste of time. The staff were extremely rude. Additionally, each car had a different amount of fuel in the tank, which was really hard to manage. A very disappointing experience.

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Picked up car in Cancun, then went to Chichen Itza, Tulum, Playa del Carmen, and finally Cancun. Bad

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