Hertz MELBOURNE APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Toby Ellen

Australia

Reviewed: Thu, Feb 22, 2018

About Hertz: 2.0 /10

When picking up the car, I was told that there were no Corolla hatchbacks available, and I was given a Kia Cerato instead. However, when I went to the parking lot with the key, I saw several Corolla hatchbacks that I had booked on the ZUZUCHE website. When I asked the Hertz staff to switch, I was told those Corollas were all reserved. Are customers booking through the ZUZUCHE website treated differently than those booking directly with Hertz? I don't want to rent a car this way again!

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Hertz MELBOURNE APT

Horace Spender

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Nov 3, 2019

About Hertz: 10.0 /10

Easy pickup, even easier dropoff, and great car condition!

About QEEQ: 10.0 /10

Felix Hume

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Dec 23, 2018

About Hertz: 6.0 /10

Overall, it's alright. However, the website indicated that GPS was free with a deposit, but at the counter, it was $25 per day. Eventually, we upgraded to an Audi Q5 with built-in navigation for $36 per day. Other than that, everything was fine as it's a big rental company. The rental and return process was smooth.

Alger Constance

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Jan 3, 2019

About Hertz: 2.0 /10

We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.