Overall service was okay, but there was a tire burst and had to exchange the car. The roadside assistance was very slow, and a model worth thousands was taken by the staff from the car. It wasn't placed in lost and found even though it was just a few hours. Sigh.
I rented from Europcar and my friend rented from AVIS. At Europcar, there were staff at both the pickup and drop-off points in the parking lot. However, at my friend's rental company, sometimes there were staff and sometimes not.
The guy at Europcar in Frankfurt train station was great, very enthusiastic, and did not try to up-sell anything.
Europe's largest company, originally French, but later acquired by Germany. I asked a girl from Airbnb, she said this company is reliable. However, I rented a French car in Germany, which was a bit disappointing. But the car was fully equipped, even with a side assist feature. In our country, such features would cost at least 350,000. Cars are really cheap abroad.
I booked an Audi A4 wagon, but they gave me a Mercedes E220 wagon instead. Very satisfied! Picking up the car was just a matter of completing the paperwork at the counter and following the staff's instructions to get the car myself. Returning the car was even simpler: I handed over the keys at the counter, was asked if the tank was full, and was told everything was fine without them even checking the car. I picked up the car 2 hours early and returned it 1 hour late. No problem. Germans are so trusting and accommodating. Highly commendable!
About QEEQ:10.0/10
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