The price is relatively high. They told me that if I didn't purchase insurance, any damage would cost 2000 Swiss Francs. I'm not sure how they calculate this. I initially planned to return the car on December 31, 2018, but the store was closed that day and no one notified me in advance. This left me in a difficult situation. Thankfully, a kind person informed me that I could return the car at the airport location, which saved me from missing my flight.
A small pebble caused a tiny dent the size of a fingernail, and they charged 464 euros for the repair! They also claimed it was the lowest possible fee! They initially agreed to a 10 euro daily upgrade fee, but upon return, they insisted on 20 euros per day!
I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!
It was already very late when picking up the car, so we didn't inspect it carefully. I’ve always had good car conditions when renting in Germany before, never had issues. But after driving for a day, I found two severe cuts on the right front tire, likely from the previous driver hitting a curb. Obviously, the car condition wasn't checked at all before renting it out!
No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.
About QEEQ:8.0/10
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