カウンタースタッフは親切で話しやすかった。 車も値段も満足です。

使いやすかった。

Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.

Terrible service, serious overcharging, already filed a complaint.

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

I arrived in San Francisco already feeling exhausted. When renting the car from Thrifty, the staff told me that I must buy third-party liability insurance as required by California law. I ended up spending half an hour on the phone with the domestic rental car service. Some representatives said it wasn't necessary, while others said to pay it first and discuss later. The inconsistency in information was very poor, wasting much of my time. Ultimately, due to my firm stance, they temporarily did not charge me for the third-party liability insurance.